Claims
Claiming,
made easy
Submit your VAP claim online. We’ll sort it out quickly and fairly.
Claim tracking
Status updates
Support
What type of claim is it?
Pick the VAP your claim relates to, then log it from your dashboard.
How to claim
01
Log a claim
Sign in to your dashboard and submit your claim online in a few minutes.
02
Gather a few things
Have these ready so we can process your claim without delay.
03
We’ll take it from here
A consultant will contact you. We aim to process claims within 5 working days.
What you may need
We may ask for one or more of the following, depending on your VAP and the incident.
- ID number
- Date, time, and cause of incident
- Repair quotes
- Police report (if required)
- Policy or quote reference
- Photos of the damage
Ready to log a claim?
Sign in to your dashboard. No account yet? Start a quote first — then claim when you need to.
Claims are subject to your policy wording, waiting periods, and underwriting partner rules. Valid claim submission required. Processing times are targets, not guarantees.